Inkjet & Digital Printing
Konica Minolta Releases New Mobile Application to Provide Cutting-Edge Support to Field Technicians
Thursday 17. February 2011 - Free Application Puts Valuable Resources and Services at the Fingertips of Service Technicians Helping Enhance the Customer and Service Experience
Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta), a leading provider of advanced imaging and networking technologies for the desktop to the print shop, today announces the availability of a Solution Support Division (SSD) Mobile Access application designed to improve the level of support available to front-line and field technicians who service the company’s award-winning line of bizhub Multifunctional Products (MFPs). The SSD Mobile Access application is free to all registered Konica Minolta Business Partners and dealer service technicians, and is compatible with the latest mobile devices including Android, Blackberry, iPad, iPhone, Motorola Symbol MC70 handheld computer, Windows Mobile and Windows-based PC’s or laptops.
This new SSD Mobile application makes it easier for technicians to interact with Konica Minolta’s extensive product support and service resources while in the field or at a customer site, elevating the customer experience through optimized, efficient service call management. With SSD Mobile Access, field technicians no longer have to rely solely on their laptops to access critical support resources as they are now available from their existing mobile devices anytime, anywhere.
The SSD Mobile Access application features:
Access to the SSD Knowledgebase and its vast repository of technical solutions;
Direct link to the Konica Minolta Technical Support team from a handheld device for fast results;
Keyword search to help find appropriate product, solution and trouble-shooting guides;
Konica Minolta Warranty Services link enabling technicians to order advanced exchange parts or submit Yield Clams on-site from their mobile devices; and
An easy-to-use mobile app interface for quick navigation between different applications.
“This is the first in a series of mobile support application releases that will help our field techs offer superior service to their customers,” said James Ingrassia, Vice President, Solutions Support Division, Konica Minolta Business Solutions U.S.A., Inc. “By making our service applications available on multiple mobile platforms, registered technicians can leverage the application today, seamlessly, on their existing mobile device without incurring additional expenses. Our partners and service community can count on Konica Minolta to provide them with the resources and support tools they need to deliver enhanced customer satisfaction and ensure that our digital printing solutions are maintained at peak operating condition.”
The SSD Mobile Access application will be integrated with Konica Minolta’s bizhub vCare Device Relationship Management (DRM) initiative, which provides a real-time, comprehensive diagnostic view of any bizhub vCare-enabled product. Through the soon to be released bizhub vCare mobile application, free to all registered users of Konica Minolta’s bizhub vCare solution, technicians in the office or at a customer’s location can view current and past product status updates, current MFP meter readings, and receive automated service and supply alerts directly from our multifunctional products for prompt, proactive service.
Several new features will be added to the SSD Mobile Access application later this year including calendar scheduling and updating service tickets.