Business News
RR Donnelley Awarded Major Communications Management Contract by Prudential UK
Wednesday 03. November 2010 - R. R. Donnelley & Sons Company (Nasdaq:RRD) announced today that it has been awarded a multi-million dollar contract by Prudential UK to manage its document management operations to 2021. Prudential UK is part of Prudential plc, an international financial services group that serves approximately 25 million customers in Asia, the U.S. and the UK.
The RR Donnelley solution, to be executed through its Global Document Solutions offering, includes the print management of marketing collateral, the production and delivery of outbound transactional communications, inbound document processing, on-site management of multi-functional devices and print rooms as well as scanning, indexing and archiving. RR Donnelley will also work collaboratively with Prudential in the UK to introduce communication innovations that will continue to help enhance its customer relationships.
Many aspects of the existing customer communication processes will be significantly re-engineered to reduce costs while at the same time enhancing service. Enhancements will include the implementation of new printing, document routing and identification technology and the deployment of new digital communication channels.
Tulsi Naidu, Operations Director, Prudential UK & Europe, said, “Understanding and responding to our customers’ needs is at the heart of our business, and we believe that RR Donnelley will add significant value in enabling our communications to be even more effective and efficient in reflecting our deep commitment to our customers.”
“We are very proud to have been chosen to help Prudential continue to transform its customer communications,” said John Paloian, RR Donnelley’s Chief Operating Officer. “Our solution will leverage our comprehensive international platform to enable Prudential to achieve its vision of optimizing its communication processes. We have worked to build a unique capability to deliver more effective integrated communications solutions that incorporate outbound and inbound processes.”