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Canon U.S.A. Earns Back-to-Back “Center of Excellence” Recognition from BenchmarkPortal

Thursday 15. July 2010 - Canon U.S.A., Inc., a leader in digital imaging, today announced it has been honored with the Center of Excellence distinction for the second straight year by BenchmarkPortal in conjunction with the Center for Customer-Driven Quality, founded by Purdue University.

“The Center of Excellence award is one of the most coveted awards in the Service and Support industry and Canon is honored to receive this recognition for two consecutive years,” said James Sharp, senior vice president and general manager, Imaging System Group, Canon U.S.A. “By providing high-quality customer service, we help build a stronger relationship with our customers which in turn enhances their experience with our brand and products. Earning the award a second consecutive year underscores our commitment to our customers. I am very proud of our support team.”

“This is a major achievement for a contact center in this industry,” added Bruce Belfiore, senior research executive at the Center for Customer-Driven Quality. “Earning certification two years in a row indicates a culture of quality that is ongoing.”

The Systems and Technical Support Division of Canon U.S.A. provides service and support to Canon’s vast network of direct and non-direct sales channels which cover a broad range of products and solutions, including the Company’s imageRUNNER ADVANCE, imagePROGRAF, imageCLASS and imagePRESS product lines. Call Centers achieve the Center of Excellence distinction based on a best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from the BenchmarkPortal in conjunction with the Center for Customer-Driven Quality.

http://www.canon.com
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