Business News
Océ Receives GEICO Partnership Excellence Award
Friday 25. June 2010 - GEICO recognizes Océ "Customer First" focus and outstanding service
Océ, an international leader in digital document management and delivery, announced that it has been awarded the 2009 GEICO Partnership Excellence Award. The award recognizes individuals and organizations that, through partnerships with GEICO, demonstrate their dedication and customer-focused service.
“Océ demonstrated these qualities and more in the work they conducted with our company, and we are proud to present Océ with an award showing our appreciation for continued excellence in service to GEICO and our customers,” said GEICO Regional Vice President, John Izzo.
Demonstrating customer service excellence
“Océ is extremely proud to receive this honor from GEICO in recognition of our customer focus and dedication. It’s also an honor to have GEICO as a customer,” said Mal Baboyian, President, Océ North America, Production Printing Systems division. “Receiving this award validates our focus on delivering exceptional customer service to help our customers succeed. ‘Customer First’ is a core Océ value, and it is engrained in everything we do.”
GEICO serves nine million auto policyholders and insures more than 16 million vehicles. This makes it the third-largest private passenger auto insurer in the United States, as reported by A.M. Best 2008 market share data. GEICO provides 24-hour service, 7 days a week, 365 days a year. They expect nothing less of their printers.
Service guarantee exceeds expectations
GEICO wanted better, faster solutions that also delivered value for their investment, and Océ came through with an award-winning solution. Océ VarioPrint 6250 cutsheet printers exceeded their expectations for overall value and performance. To date, the Océ VarioPrint 6250 systems have consistently delivered over 98 percent up time.
Due to the Océ VarioPrint success, GEICO replaced their existing fleet of continuous feed equipment with the Océ VarioStream 8750 engines, and that outcome also went beyond expectations. “We studied their requirements and offered guidance for migrating to better production models, from the data to the print to the inserter to the mail stream. Océ also stepped up with a service guarantee for uptime and production,” said Baboyian.
“So far, they have met or exceeded their commitment every month,” said William Riddle, Director of GEICO’s National Print Mail Facility in Fredericksburg, VA, of Océ’s bold service guarantee. Riddle nominated Océ for the award.
“GEICO had aggressive business goals, and we are proud that our equipment helps them meet their objectives. It shows our focus on delivering on our commitments and holding true to our core value of ‘Customer First,'” Baboyian said.