Prepress
Heidelberg Consumables and Service Key to Customer Success
Monday 31. May 2010 - Old York Road Publishing Picks Up the Pace with Suprasetter 105
Old York Road Publishing, Warminster, Pa., recently upgraded its premedia operations with an 8-up Suprasetter 105 from Heidelberg. The new CTP device replaces an older, slower competitive platesetter. According to Bob Reheil, premedia manager in charge of customer service/prepress, the company was looking for greater speed and dependability, together with high quality, ease of use, and outstanding service and support after the sale.
Check, check and double-check, said Reheil: “We couldnt be happier with the machine and the support Heidelberg provides. Weve had to call but during that one call, Heidelberg experts set us up perfectly then and there. When youre used to getting the run-around from other suppliers, Heidelberg Systemservice is a breath of fresh air.”
The new Suprasetter produces around 500 to 600 Saphira Chemfree 101 thermal plates each month for use with Old Yorks five-month-old, 6-color Speedmaster CD 102, with no variation in company-specified exposures or line screens. The company also operates a Heidelberg Speedmaster CD 74 and a Speedmaster SM 52.
Established 35 years ago and employing a staff of 50, Old York Road Publishing Company is a general commercial printer serving a variety of Fortune 500, university and agency accounts across the nation. In addition to its primary production facility in Warminster, the company also operates a nearby bindery, shipping and receiving facility. That facility is equipped with a variety of postpress equipment, including a pair of Heidelberg Stitchmaster saddlestitchers.
“We need speed, quality and dependability from our equipment,” Reheil said. “Heidelberg gives us a feeling of security knowing that we have the best built machinery in the industry.”