Business News

Fujifilm Technical Services and Support Division Signs Service Contract With Formax

Tuesday 22. September 2009 - Fujifilm to Supply Installation, Repair and Maintenance to Western U.S. Formax Clients

FUJIFILM U.S.A., Inc. today announced its Technical Services and Support Division will act as the Western United States service provider for Formax, an industry leader in the design and manufacture of paper processing equipment for the office environment and large mail centers. Businesses using Formax equipment in this region of the country will rely on Fujifilm to provide installation, repair and equipment maintenance as part of the recently signed contract.
“We are on deck to offer Formax customers reliable services that Fujifilm clients are accustomed to,” said Ron Santos, vice president of Technical Services, FUJIFILM U.S.A., Inc. “This latest contract exemplifies Fujifilm’s diversification in the technical services and support arena and our commitment and ability to provide quality services to businesses of all shapes and sizes.”
Through the signed contract, Fujifilm will specialize in the installation, repair and maintenance of Formax’s AutoSeal pressure sealers and paper handling product lines. Formax sealers are most commonly used in direct mail fulfillment houses; billing, payroll and tax facilities; and other venues where one piece mailers are needed, from Fortune 500 companies to schools and municipalities. Formax also offers a wide variety of paper handling equipment including intelligent inserters that collate, fold and insert documents into envelopes for efficient and automated processing.
“Fujifilm’s ability to offer over 25 years of technical services and support expertise more than qualified them to fulfill the service needs of our Western U.S. customers,” said Ryan Lindsay, president of Formax. “We are confident that our clients will be extremely satisfied with the services and support Fujifilm will offer.”
Since announcing its expansion in the spring, Fujifilm’s Technical Services and Support Division continues to enter into contracts with clients from various industries seeking outsourced or additional support. A full-service organization, Fujifilm’s Technical Services and Support Division offers training, installation, field tech services, helpdesk support, depot repair, and parts services all of which can be customized to specific client needs.