Prepress
Sentara Healthcare Improves Business System Uptime with HP Service Management Solutions
Thursday 21. May 2009 - HP today announced Sentara Healthcare has chosen HP Service Management solutions to better deliver business-critical services and streamline help desk operations.
Sentara is using HP Business Technology Optimization (BTO) solutions, including IT Service Management and Business Service Management, to automate the entire service management life cycle.
Sentara has consolidated its help desk operations with HP Software-as-a-Service (SaaS) for Service Manager. Sentaras future plans include retiring BMCs Magic Help Desk Software and IBMs ClearQuest solution, and migrating these functions and users to HP Service Manager.
As healthcare organizations work to advance the quality of care for their patients through technology, they are faced with new challenges including business system downtime, network failures and ineffective IT service management processes. HP is helping Sentara Healthcare avoid such problems by identifying the source of the system failure and quickly resolving it before it impacts the service.
By using HP SaaS for Service Management solutions, Sentara is now able to focus on critical projects that improve the quality of care, while saving cost and keeping its business running efficiently. HP also helps Sentara make effective business decisions by providing relevant information about its IT environment. This allows Sentara to determine which technology investments are required to best meet patient needs and business demands.
“Using HP software has positively changed the way we do business by delivering improved efficiencies and business uptime,” said Betsy B. Meadows, director, Enterprise Network Services, Sentara Healthcare. “When it comes to integration, automation and general ease of use, HP SaaS for Service Manager is top notch.”
HP service management solutions help Sentara save time and money
In the past, when a system malfunctioned, Sentaras IT organization would respond to multiple events, not realizing that they were all related to a single problem. Since implementing HP SaaS for Service Manager and integrating it with the HP infrastructure management components, Sentara engineers are now better able to understand the commonality between events. This helps Sentara solve problems faster, saving time and money. HP SaaS for Service Manager has helped Sentara consistently exceed the organizations infrastructure availability goal of 99.5 percent uptime.
Sentara uses the following solutions from HP:
HP SaaS for Service Manager helps customers quickly and efficiently streamline and optimize services by taking a life cycle approach to IT service management. HP SaaS provides HP Service Manager on a predeployed infrastructure that integrates with existing IT solutions as well as a team that provides ongoing expertise and best practices.
HP Network Node Manager helps enterprise customers predict the service impact of network degradation before business services are negatively affected.
HP SiteScope delivers “agentless” monitoring that complements existing agent-based solutions, helping organizations maintain the availability and performance of their distributed IT infrastructures.
HP Systems Insight Manager provides fault, asset and configuration management for HP systems.
HP Business Process Monitor identifies availability and performance issues, using synthetic monitoring, before issues negatively impact business.
HP Operations Manager automatically gathers information about infrastructure health, systems and applications to help proactively identify and then resolve specific operations problems.
“Sentara is saving time, costs and minimizing service disruptions by using the HP solution,” said Robin Purohit, vice president and general manager, Software Products, HP. “HPs industry-leading service management solutions help IT organizations isolate and quickly resolve problems before they impact business.”