Business News

CANON U.S.A. EARNS PRESTIGIOUS “CENTER OF EXCELLENCE” RECOGNITION FROM BENCHMARKPORTAL

Monday 02. March 2009 - Company Certified by BenchmarkPortal, in Conjunction with the Center for Customer-Driven Quality at Purdue University

Canon U.S.A., Inc., a leader in document imaging and office solutions, today announced it has been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University.

“The Center of Excellence recognition is one of the most prestigious awards in the Service and Support industry,” said James Sharp, senior vice president and general manager, Systems and Technical Support Division, Imaging System Group, Canon U.S.A. “Our dedication to quality customer service is a direct result of our leadership’s commitment to service excellence and efficiency across all of our product lines and offerings.”

The Systems and Technical Support Division of Canon U.S.A. provides service and support to Canon’s network of direct and non-direct sales channels for a broad range of products and solutions, including the Company’s imageRUNNER, imagePROGRAF, imageCLASS and imagePRESS models. Call Centers achieve the Center of Excellence distinction based on a best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from the BenchmarkPortal in conjunction with the Center for Customer-Driven Quality at Purdue University.