Packaging
Roll-out for Lifecycle Service Portal in Europe
Monday 02. February 2009 - Europe is online: since the beginning of 2009, the European clients of Krones AG, Neutraubling, Germany, have been able to access their own service portal on the web. In the new, interactive Lifecycle Service Portal, Krones has grouped together a series of existing online features provided under the aegis of its Lifecycle Service operation.
Krones clients can, of course, also obtain their access authorisation online simply by registering on the website, and receiving their authorisation data by email. This gives them access to the portal, in which for the first time numerous LCS services are incorporated for convenient direct utilisation. These include eGate, the eCat spare parts shop/catalogue, and the latest support agreement data.
Through the Lifecycle Service Portal, the machines owners are directly networked to Krones, with access to all the latest upgrade options for their machines. This means that in future all clients can quickly generate over the internet a quotation request covering the upgrades on offer for their specific machines. In an upcoming phase, the Lifecycle Service Portal is to be expanded and offered worldwide.