Business News
Océ Opens New, State-of-the-art Customer Experience Center
Tuesday 19. August 2008 - Océ Customer Experience Center Provides a Personalized Experience that Enables Visitors to See and Interact with the Full Line of Océ Digital Printing Technologies
Océ announced today that the new Océ Customer Experience Center is now open and hosting visits from customers, analysts, and members of the press. The world-class, multi-million dollar, 18,000 square-foot facility, located at the Océ Production Printing Systems Headquarters in Boca Raton, Florida, provides Océ customers and prospects with hands-on access to the company’s full line of digital printing hardware and software innovations. In addition, the spacious, modern new facility offers customized visits, live technology demonstrations, professional services, as well as application and paper testing to help customers understand how Océ can help transform their applications and workflows to make their businesses more productive and profitable.
“This extraordinary facility is inspired by our leading core value-Customer First,” said Joseph D. Skrzypczak, President and CEO, Océ North America. “Every inch of the Océ Customer Experience Center underscores our commitment to this value. We built the Océ Customer Experience Center to anticipate and respond to the tough document challenges that customers face every day, extending our highly successful approach to customer engagements. The Center showcases the breadth and depth of Océ innovation through a personalized experience that allows customers to interact with digital solutions for corporate and graphic arts environments.”
The center: 18,000 square feet of innovation
Visitors to the 18,000 square-foot Océ Customer Experience Center, which opened July 22, 2008 in Boca Raton, will be able to see and interact directly with a variety of Océ technology innovations and engage in a wide array of programs and presentations. The facility includes 1,500 square feet of meeting space, a complete dining room, and 16,000 square feet of demo space showcasing a full range of Océ solutions.
The center demonstrates how customers can leverage Océ technology to increase productivity, achieve new process efficiencies, reduce costs, and grow profits. In addition, it features more than 60 Océ digital printing systems and software solutions, providing customers and prospects with an important opportunity to experience the latest products, test applications, and gather information for more informed decision-making. In one central location, customers will benefit from a variety of offerings to address many needs:
Complete portfolio of Océ software, hardware and service solutions for office, digital print centers, transaction environments, graphic arts and wide format printing
Demonstrations by feeding and finishing partners
Application and substrate testing
Collaboration with experts on application development
Workflow analysis and design
Delivery of professional consulting services
Staging of workflow and equipment solutions
“The Océ Customer Experience Center demonstrates exactly what Océ innovations can do for customers’ businesses, supports them in developing their document strategies, and provides insight into how they can leverage advanced technology to grow their businesses. Our mission is to provide a personalized, interactive experience that is informative, productive and enjoyable for our guests,” said Director of Customer and Sales Programs, Tom Lee, Production Printing Systems, Océ North America.
Home to the expanded Océ Executive Briefing Program
The new Océ Customer Experience Center is home to the expanded Océ Executive Briefing Program, which has hosted some 2,000 visitors to date, with programs tailored to each customer’s unique needs and markets. Guests benefit from a customized combination of intensive educational sessions, product and application demonstrations, application testing, subject matter presentations, and real-world case studies. Océ expects to welcome several hundred customers a year from around the world to the program.
The center is staffed by a team of product, technology, and industry experts. In addition, guests have access to the entire headquarters staff, including executive management. Together the team of executives, thought leaders, software experts, technologists and professional services experts can provide a 360-degree view of the most important document issues and available Océ hardware and software solutions to solve them. Visitors also have access to the full Océ technology suite and testing facilities.
A permanent showcase of Océ products
The Océ Customer Experience Center provides a permanent showcase of the entire Océ product line, including systems for the office, central reprographic department (CRD), commercial print shop and corporate data center, including both narrow and wide format systems. Among the hardware and software solutions showcased are a full suite of color innovations including the new Océ JetStream ultra-high-speed inkjet color printing system, the Océ ColorStream 10000 continuous feed full-process color system, the Océ CS650 Pro and CS620 full-color cutsheet printers and wide-format color innovations like the Océ Arizona 250 GT, the new Océ ColorWave 600, the world’s first wide-format color printer based on environmentally friendly Océ CrystalPoint technology.
Along with favorites like the Océ VarioStream 7000 and Océ VarioStream 9000 continuous feed families, the center also showcases one of the newest Océ continuous feed offerings, the Océ VarioStream 8000 family. The Océ VarioStream 8000 product line builds on the popular features of the Océ VarioStream 7000 family, adding more speed and versatility. Since its introduction, the Océ VarioStream 8000 family has received an IF product design award and a Best of Show award at the 2008 ON DEMAND Conference.
For customers considering cutsheet digital printing solutions, the center showcases a variety of systems, including the award-winning Océ VarioPrint 6000 digital duplex cutsheet printing systems, the Océ VarioPrint 5160, DS10 and DS60 systems. In addition, the center will showcase a full range of solutions for office and CRD environments. The latest Océ PRISMA workflow innovations also will be featured, including Océ PRISMAproduction, Océ TrueProof, Océ PRISMAprepare and Océ PRISMAweb software, which improve productivity at every stage of production, from document design and proofing through production and web-to-print interfaces. A variety of integrated finishing solutions from Océ partners such as Lasermax, Standard Finishing/Hunkeler, Ibis and Videk will also be shown.