Inkjet & Digital Printing

SAME-DAY SERVICE UNDERLINES LINX CUSTOMER CARE

Tuesday 30. April 2013 - Linx Printing Technologies has illustrated its commitment to outstanding customer service by delivering and installing a printer for a customer within nine hours of the order.

Contract packer Glowcroft Ltd of Needham Market, Suffolk, has secured extra work after enlisting Linx to help meet an urgent customer deadline.
The company contacted Linx at 9.30am asking if it was possible to have a new Linx 4900 continuous ink jet printer ready to start work 24 hours later. And Linx’s engineers surpassed that, arriving on site within seven hours and with the Linx 4900 fully installed by 6.30pm.
The Linx 4900 is the third purchased by Glowcroft and was needed to print long and complicated batch codes and best before dates onto flexible packaging. The message was printed on one line with approximately 60 characters 8mm tall, and coding 12-14 packs per minute with Linx Black ink 1240.
Steve Tarrant, MD of Glowcroft, explains: “We already have two Linx 4900s – they are reliable, easy to set up and maintain.
“We were at maximum capacity and we had an urgent requirement from a new customer who we didn’t want to let down. Rapid response to solving the client’s requirements further continues to demonstrate our commitment to the highest standard of services to both current and new customers alike.”
The speed of the delivery, combined with the print quality from the Linx 4900, has meant Glowcroft has now received additional work from the customer.
Steve Tarrant adds: “I was impressed with the speed at which Linx returned my original enquiry to say ‘yes’ and even more impressed with the short time it took to installation.”
The Linx 4900 can print onto virtually any material thanks to the broad range of Linx inks available. Its FullFlush automatic printhead cleaning system ensures mess-free starts and stops while the robust sealed printhead, with no exposed critical parts, is the easiest to maintain
Padraig Finn, Linx’s UK Customer Service Manager, says: “Our commitment to outstanding customer service is at the heart of what we do – our machines are fast, reliable and flexible on the production line, and we endeavour to be the same.”