Finishing & Screen Printing
BOBST Continues Services Expansion with Additional Field Service Technicians
Friday 01. February 2013 - BOBST has continued the expansion of its Services business by appointing three new Field Service Technicians covering the UK, Ireland and Scandinavia. The appointments bring to 20 the number of technicians BOBST has in the UK and reinforces its recently launched seven day a week service response.
Alan Letford, National Service Manager for BOBST, said “We’re committed to becoming a benchmark services provider for our industry. To achieve this we need a range of extra resources including people out in the field. Our three new service technicians will provide us with additional mechanical and electrical/electronic coverage and help us deliver an enhanced service to our customers, both in terms of reactive response and in preventative maintenance.”
Following their appointment, mechanical technicians Gray Leach and Dan Goldthorn, along with electrician Lee Cragg, have undergone extensive product training, including time spent training at the BOBST production facilities in Shanghai, China or in Mex, Switzerland. Each of the three brings with them extensive packaging industry experience in engineering roles.
The appointments come after the launch last May of extended hours of operation, including weekends, for the BOBST UK & Ireland service support centre. The centre, which provides technical support over the phone and arranges service engineer interventions for BOBST equipment users now operates longer on weekdays and from 8am to 7pm on weekends and bank holidays.
Alan Letford said, “With the amount of pressure that packaging manufacturers face every day we need to constantly invest in people and systems. That way we can provide the services such as remote diagnostics and seven day week engineering visits that our customers are asking for. Many of our of them run twenty four hours a day so need technical support outside of traditional office hours. Our spare parts service has been available 24/7 for many years now and the extended times for service support compliments that. It means that customers can now get help and advice to help resolve a machine problem when it happens, or at the very least can know that the next available engineer will be on their way to them.”