Prepress

Compass Print Improve Efficiencies & Accuracy using The Electronic Proof Of Delivery

Tuesday 23. October 2012 - Compass Print Holdings Ltd is the largest privately owned print company in the North East of Scotland. It is constantly reinvesting in cutting edge technology to provide staff and customers with the best equipment available to produce quality print. With totally customer focused goals Compass utilises state of the art technology including wide format and digital in the production and supply of corporate print, signage and exhibition displays.

The Background
Compass Print Holdings Ltd is the largest privately owned print company in the North East of Scotland. It is constantly reinvesting in cutting edge technology to provide staff and customers with the best equipment available to produce quality print. With totally customer focused goals Compass utilises state of the art technology including wide format and digital in the production and supply of corporate print, signage and exhibition displays.
One recent example is Compass’s implementation of Electronic Proof of Delivery (POD), purchased from their MIS supplier Shuttleworth Business Systems.
Shuttleworth’s innovative Electronic Proof of Delivery (POD) is aimed at bringing huge benefits of improved efficiency and accuracy to Job deliveries. Shuttleworth’s Electronic POD is designed specifically for the print market giving the ability to provide delivery information directly to a drivers pda. The customer can then sign the device upon receipt and an electronic POD is then sent immediately back to the Shuttleworth System via 3G and attaches itself to the job file. E-mails containing a copy of the POD including the signature are then sent automatically to the end customer and to Compass internal contacts to advise the goods have been delivered.
The Challenge
Ken Massie at Compass Print explains why electronic POD has given Compass full control to its delivery processes.
“We can produce 500-600 jobs each week. All are required to be delivered and this can vary from the simplest reception desk or more often to a warehouse or the end user directly. Inevitably with the old system of printed delivery notes, delays in the package finding the correct owner or even being misplaced client end could happen. This tended to lead to several calls, from often frustrated clients, especially if the delivery note has been signed but was still in the van which may not have been returning until the next day”, explains Ken
The Solutions
“The ease of the Shuttleworth electronic POD system has revolutionary changed this process. There is a signature and time of delivery available in an instant. And, if a query arises, the signature can be emailed directly to the end client immediately resolving the issue without further investigation.
Compass has only been using the electronic POD functionality for 4 months and we have seen dramatic improvements to the way we deliver. It has improved efficiencies and the speed of communication to both the customer and the sales team who are also instantly aware when their client has received a delivery”, confirmed Ken.
At Compass, we also print a label the size of a business card which contains the PO number, client details and any delivery instructions; this is added to the actual consignment to be dispatched.
The Results
“At Compass we have resolved all delivery issues and even eliminated delivery losses. We can no longer be pursued for not delivering an item as the system is fool proof and communication is excellent. It demonstrates to clients that Compass’s commitment to provide the latest technology and clients have embraced the whole concept. We still have a few clients who prefer a traditional delivery note but with full integration with our MIS both hard copy and POD can work together, fitting in with every client requirement” added Ken
In Summary
“Over the years, Shuttleworth has played a pivotal part to our development at Compass. They have been able to give us the most up-to-date tools, not only with the electronic POD, but also for estimating and costing. These have assisted Compass to speed up communication, giving us a competitive edge in terms of response times to our customers”, concludes Ken.