Prepress

Remote Access – Shuttleworth wont let the weather disrupt your business

Thursday 10. February 2011 - Shuttleworth's MIS Remote Access capabilities has enabled IML Labels & Systems Ltd based in Sheffield to keep trading to maximum efficiency during the recent bad weather and heavy snow.

Shaun Higgins, Managing Director of IML Labels explains “We use Shuttleworth’s Customer Relationship Management (CRM) system to record every contact with a customer. We monitor and gather data which is used to produce everything from estimates, job sheets to invoices. The CRM tool provides IML complete instant traceability of customer’s activity which was especially vital during the recent severe weather. Remote Access enabled our sales teams to access the CRM system wherever they where based or even snowed in! This helped to ensure our service levels were not interrupted as access via their laptop enabled the team to maintain communication and share information.” added Mr Higgins
IML Labels is a leading UK supplier of high performance labels, entry tickets and branding badges specialising in labels for high temperature, steel, chemicals usage and a wide array of weatherproof and durable tags and ties. IML’s expertise in this field is recognised globally and its products are used throughout Europe, the Middle East and Asia.
Paul Deane, Managing Director of Shuttleworth Business Systems explains why Remote Access is becoming increasingly important in today’s business environment “Remote Access is an essential component for modern and efficient printers in order for them to meet the increasing requirements from customers for speedy and professional service. All that is required for remote access is Terminal Services on your server and Terminal Server Licences plus a good broadband to remotely access the server.”