LFP - Large-Format-Printing

Spandex achieves ISO 9001 re-certification in the UK reaffirming its excellence in customer services

Wednesday 19. January 2011 - The UK operation of Spandex, the pioneering one-stop supplier of solutions to the digital printing and sign making industries worldwide, has announced its re-certification to ISO 9001:2008.

This was awarded in recognition of Spandex’s compliance with quality process standards and effective quality management systems in the sales and distribution of sign making and digital materials and equipment.
Phil McMullin, Spandex UK Country Manager, comments: “Achieving the re-certification translates to excellence in customer service which is at the heart of what we do at Spandex. Conformance to ISO 9001 quality assurance standards required the implementation of procedural changes, training and adjustments to operating systems in many aspects of our business. Our continuous improvement initiative in achieving this goal is due to the tremendous teamwork of everyone in the company. It underpins our customer-centric approach and ongoing improvement in the quality of service we deliver.
“A concrete example is that in the last two years we’ve improved our on-time, next-day delivery performance from 96% to 99.4%. This is a real benefit to our customers especially those in more remote locations who rely on us to turn around jobs quickly without carrying inventory themselves.”
The certification audit was carried out by Lloyd’s Register Quality Assurance (LRQA), a world leader in assessing business processes against internationally recognised standards. ISO 9000 is a series of internationally-recognised standards developed by the International Organization of Standardization which define requirements for the implementation of quality systems in operational procedures.