Business News
Bibliotheca Expands U.S. Service and Support with Pitney Bowes
Thursday 26. August 2010 - Nationwide Service Coverage Augments Capabilities for Serving Library RFID Customers
Bibliotheca Inc., open radio frequency identification (RFID) solutions partner of choice to over 1,000 library locations worldwide, today announced a collaboration with Pitney Bowes Inc. (NYSE: PBI) to expand the companys geographical coverage and expert resources for serving library customers throughout the U.S. Providing coverage in every zip code nationwide, Pitney Bowess high-tech customer service professionals will be trained and certified by Bibliotheca to provide installation, on-site repair and maintenance, and technical support to Bibliothecas growing RFID customer base.
According to Lamar Jackson, Bibliotheca president and CEO, “A key part of Bibliothecas phenomenal growth in the U.S. over the past two years has been our commitment to service and support after the sale. By collaborating with Pitney Bowes, a company synonymous with outstanding technology and customer service, we are expanding our current capabilities. As a result, Bibliotheca will leverage Pitney Bowess existing service and support infrastructure to bring their extensive geographical coverage and outstanding technical resources to bear for our library customers.”
“Bibliotheca is a highly regarded innovator in radio frequency identification (RFID) solutions for libraries worldwide,” said Joanne Boyd, vice president, business development, multi-vendor services for Pitney Bowes. “We are delighted to be collaborating with Bibliotheca to provide their U.S. customers with nationwide service for the installation, and on-site repair and maintenance of their RFID library automation equipment.”
Pitney Bowes is a leading provider of services for printers, copiers, multi-function devices, scanners, shredders, PCs and workstations, mailstream solutions and kiosk devices. Consisting of 1,200 A+ certified specialists, Pitney Bowes Multi-Vendor Services offers a full range of product life cycle services including on-site maintenance services, installations, managed asset deployment and professional service.