Consumables
Bristol based manufacturer, Drytac Europe Ltds investments generate confidence in the industry during the recession
Thursday 28. May 2009 - A refreshing change to the doom and gloom which surrounds us at this time, investment from this UK manufacturer into large new initiatives, projects much needed positivity in the industry, truly relished by not only customers, but other manufacturers alike, contributing encouraging optimism that we can make it through these uncertain times successfully.
A £100,000 plus investment in a new improved coating system, enhancing further the quality and output the Bristol, UK plant. Developed and engineered in Switzerland, the new coating head offers numerous benefits including greater accuracy on coat weights and enhanced visual appearance.
Drytac, a manufacturer of graphics for finishing and display, understand that just giving good customer service isnt enough, and have always believed in going above and beyond the expectations of their valued customers. This has indeed been emphasized further during such uncertain economic times, and so, with this strong customer focus in mind, Drytac have invested in a brand new Customer Relationship Management system. This CRM program enables their customer service advisors to access more accurate information quickly, leaving them able to spend more time focusing on the customers needs. This advanced program does not stop at the customer service team, but improves communication throughout all departments, from sales to marketing, accounts or production, ensuring all parties involved are aware of what needs to be done to satisfy customer needs and deliver excellent results. Customers tempted to cut costs by moving to cheaper less experienced manufactures at this time, can rest assured they are not only receiving high quality materials, but outstanding service, from a company with more than 32 years experience in the industry.
In addition, Drytac want to ensure customers can find what they want when they want it with as little hassle as possible, and so have embarked upon a brand new website project which will be launched this summer. The new website will be easier to navigate, more pleasing to the eye and will also give those customers in different time zones or those just too busy to call to place an order, the ability to shop online for a variety of different products at their leisure.
Drytac also like to ensure that their customers are getting the absolute best out of their purchases, and so run regular free training schools at their on-site, purpose built training facilities in Bristol. These schools are led by a member of their knowledgeable team, and offer tips for increasing profit & product value, trouble-shooting and how to get the most out of their machines and consumables.
With the launch of a number of new products already this year, the combination of new customer oriented initiatives will ensure Drytacs customers will remain as satisfied as ever.
Neil Gomez, Managing Director of Drytac Europe is quoted as saying “As one of the UKs largest manufacturers of mounting adhesives and overlaminates Drytac probably stocks the largest and most comprehensive product range. A fact that is vital during these times when missing an opportunity just isnt an option. With over 97% of all orders satisfied on a next day basis, customers can have confidence in Drytacs ability to be there when needed.”