Business News
CANON U.S.A. SELECTED AS ONE OF THE BEST CHANNEL VENDORS BY BUSINESS SOLUTIONS MAGAZINE
Tuesday 13. January 2009 - Company Ranks in the Top Percentile Among Surveyed VAR Subscribers
Canon U.S.A., Inc., a leader in digital imaging and office solutions, today announced it has been selected by Business Solutions Magazine (BSM) as one of the best channel vendors for 2009. In conjunction with Penn State University, BSM conducted a Web-based survey of their Value-Added-Reseller (VAR) subscribers to rate their vendor partners in the following categories: Service/Support, Channel Friendly, Channel Program, Product Features, Product Reliability, Product Innovation, and Adequate VAR Margins.
During the nearly month-long survey, more than 17,000 votes were cast, making it one of the largest and most detailed surveys of its kind. Scores were calculated by BSM editorial staff and Penn State University, with overall vendor scores determined by adding the cumulative scores of the seven categories and dividing that score by the number of VAR subscribers who rated them. Vendors were broken down into a variety of technology categories for the survey and those who received too few votes were excluded from consideration.
“We are very proud and honored to be named one of the Best Channel Vendors by BSM,” said Jim Rosetta, vice president, Imaging Systems Group, Canon U.S.A., Inc. “This award is a testament to our long standing commitment of providing top-tier office solutions and services to our channel partners, and we look forward to carrying this momentum into the new year.”
Canon works closely with the value-added-reseller channel to provide a wide variety of its imageFORMULA document scanners, network scanners, and check transports, as well as imagePROGRAF large format printers and imageCLASS multifunctional printers.
Canon Survey Results:
VAR subscribers rated its vendor partners in a scale of 0 (worst) to 5 (best) in seven different categories. Canon’s average survey results in the Enterprise Content Management (ECM) Hardware category were.
Service/Support:
3.70
Channel Friendly:
3.94
Channel Program:
3.76
Product Features:
3.88
Product Reliability:
4.00
Product Innovation:
3.79
Adequate VAR Margins:
3.27
Overall Score:
3.76