Prepress
Pitney Bowes Group 1 Software Introduces New Version of e2(TM) Account Management Suite
Friday 02. May 2008 - Provides Electronic Bill Presentment and Payment (EBPP) and Electronic Invoice Presentment and Payment (EIPP) Self Service Functionality for an Enhanced User Experience
Pitney Bowes Group 1 Software today introduced the newest version of its e2 Account Management Suite, which enables consumers and businesses to more efficiently self-service all aspects of their accounts. The e2 Account Management Suite Version 5.4 empowers developers and third-party integrators to more quickly and cost effectively build personalized customer self-service portals that drastically improve the overall user experience.
The e2 Account Management Suite offers advanced online functionality for a wide range of business needs – including bill presentment, turnkey e-billing and advanced integrated account management (AM) for both business-to-consumer and business-to-business applications. With the e2 Suite, consumers and businesses can more efficiently manage all aspects of their account with self-service real-time account status, automated dispute management, global reporting and analytics and flexible payment options. Companies can accelerate payments, better predict cash flow, reduce overall billing costs and build customer loyalty.
With the advances in web technology and the open standards of Struts 2, EJB3.0, AJAX and JPA, the new edition of e2 AM Suite frees developers and third-party integrators of the usual constraints of proprietary software, commonly found in Web self-service solutions. This results in faster development and deployment, reduced personalization costs, reduced developer training, as well as easy maintenance and quicker upgrades to new functionality.
“Businesses are rapidly implementing self-service global portals to provide differentiated, value-added account management offerings for their consumer and corporate customers,” said Pitney Bowes Product Manager Rich Grossweiler. “By enabling developers to utilize its standards-based technology, the newest version of the e2 AM Suite allows organizations to more quickly roll out new online account management services that re-engineer their business processes and customer service delivery.”
Telecommunication companies can easily build sophisticated residential, small business, wholesale and large enterprise e-billing/AM solutions with the e2 Suite. Healthcare insurance companies can reduce costs and better serve employer groups and consumers by implementing e2 EBPP/EIPP solutions. The e2 Suite also helps businesses expedite corporate credit card billing and dispute processing.
The e2 Account Management Suite v5.4 empowers organizations to:
Increase Cash Flow – businesses can use this solution to reduce days sales outstanding (DSO) and collect payments faster and more efficiently, as well as conduct cash forecasting via its real-time reporting and analysis tools.
Save Significant Costs – by utilizing its analytic and self-service tools, businesses minimize time spent and reduce costs on adjusting invoices and processing payments.
Improve Call Center Efficiency – through its intuitive, automated user interface, enterprisesÂ’ call center representatives can quickly resolve transaction disputes and reconcile complex invoices, increasing profits, while reducing costs.