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Amdocs Launches New Portfolio of Services to Support Delivery of Customer Experience Systems
Wednesday 06. February 2008 - Amdocs also introduces a consulting service developed in collaboration with Oxford University's Said School of Business
Amdocs (NYSE:DOX), the leading provider of customer experience systems, today announced the launch of a complete portfolio of service offerings and competencies designed to help service providers make the transformation from providers of network utilities to purveyors of the digital lifestyle. The new Amdocs services address both the business and technological issues involved in such a transformation and help providers increase revenues, lower costs and enhance customer experience. In addition, the new services support the Amdocs Customer Experience Systems (CES) Blueprint and augment the Amdocs CES product portfolio, the industry’s most comprehensive and integrated portfolio of modular customer experience systems announced in January.
“In today’s competitive and converging industry, service providers need to transform in order to differentiate on the basis of the customer experience they create,” said Charles Born, vice president of corporate communications, Amdocs. “Such a transformation also requires industry-specific expertise and services that advise, optimize and transform business and technology processes. Amdocs is the only company that combines end-to-end consulting offerings with a comprehensive product portfolio and more than 25 years of industry experience.”
Amdocs Consulting helps companies deliver an intentional customer experience(TM), successfully launch next generation services including digital commerce, search and advertising, and drive additional revenue while controlling and optimizing costs and lowering the risk associated with the transformation.
“Creating an intentional customer experience(TM) is a key factor in the success or failure of companies in many industries, including telecommunications,” said Richard Cuthbertson, senior research fellow in retail marketing and distribution, Said Business School, University of Oxford. “Our partnership with Amdocs has allowed us to further our research into this area and enrich our curriculum, and enabled Amdocs to offer its customers innovative new consulting services.”
One of the new services from the Oxford University partnership is the Customer Experience Maturity Assessment. This assessment helps providers measure the level to which their current customer experience is impacting their customer base, as compared to industry best practices. As well as undertaking an assessment, the service provides actionable recommendations to help organizations to define, personalize and implement an intentional customer experience for each of their customers. The Customer Experience Maturity Assessment service is supported by a suite of modular Customer Experience Transformation service offerings that tackle each of the different elements of the customer experience including Customer Experience Strategic Planning, Customer Intelligence, Cross Channel Optimization and Customer Experience Measurement.
The Amdocs Consulting services portfolio includes assessment and advisory, business optimization and transformation services, including Customer Lifecycle Management, Content Revenue Accelerator, Billing Operations Optimization and Order-to-Activation, among others. The new services and capabilities will be offered throughout 2008 and delivered by Amdocs Consulting, a global management and technology consulting organization.