Finishing & Screen Printing

Heidelberg Service Makes POLAR Cutter Easy Choice for DeRoo Printing

Thursday 04. December 2008 - DeRoo Printing in Casselberry, Fla. has upgraded its postpress capabilities with a new POLAR 92 X cutter from Heidelberg. "I had an older cutter and decided it was time to replace it with more modern technology," said John DeRoo, the shop’s owner.

“The new cutter is faster, the throat is better, it has more bells and whistles overall and we’re excited about the programming opportunity. It’s working out fantastic.” The company, in business since 1994, is a general commercial shop with around 10 employees. In addition to the new cutter, the shop also runs a 5-color MOFP press with coater and a Stahlfolder folder. DeRoo’s experiences with Heidelberg Systemservice — and the ability to get support from people who really know the equipment — were key factors in his decision to purchase the cutter. “Once I had a problem on a Sunday night at 11 p.m.” he said. “I called Heidelberg, and within 30 minutes someone from Germany called me back to help me find a solution. It’s the most amazing service organization I’ve ever experienced in any industry, anywhere, period. The service and parts availability are just incredible. The timeliness of the response and the knowledge of the service operator are second to none.”