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Open Text Enhances Web 2.0 Solutions, Offers New Social Computing Tools
Tuesday 17. June 2008 - New Solutions Let Customers Deploy Powerful Social Computing Capabilities on the Web and Across the Enterprise, While Addressing Compliance and Legal Requirements
Open Text Corporation (NASDAQ: OTEX, TSX: OTC), a global leader in Enterprise Content Management (ECM), today announced enhancements to its portfolio of Enterprise 2.0 solutions, including a powerful offering that lets customers manage compliance rules for social computing capabilities, such as blogs, wikis and forums on websites, and a set of collaboration tools for more dynamic employee interaction within the enterprise. The solutions further Open Texts Enterprise 2.0 strategy unveiled in March.
Open Text is creating Enterprise 2.0 solutions that let customers offer an innovative, interactive and compelling experience on the Web and in their existing content ecosystems, including content originating in SAP, Oracle or Microsoft Office. The solutions are aimed at combining content governance with content productivity considerations so that customers can adopt a more comprehensive Enterprise 2.0 strategy. Enhancements and new capabilities include:
Fully Integrated Social Networking: Deeper levels of meta-data handling to enrich the user experience. This includes richer handling for dynamic content, with particular emphasis on deeper descriptive data for people and processes as well. It also includes blending the best of both top-down taxonomies with bottom-up tags.
Leverage Core Content in a 2.0 World: The ability to leverage all content sources in an organization for social networking. Core content of an organization in virtually any repository, such as SAP, Microsoft SharePoint, and Open Texts Livelink ECM or eDocs, can now be delivered and personalized in the context of social networks.
Security and Personalization for 2.0 Content: Persona-driven Web access tailored to respective information requirements. Thanks to a fully integrated 2.0 concept, personalization can be applied to user-generated content. This allows the usage of social networking capabilities in the context of the business — customer care, sales or services — incorporating metadata such as language, regions, hierarchies, occupational groups, departments and interests, so that knowledge can be assigned and accessed accordingly.
Compliance and Validation Services: Expanded Web compliance capabilities, which let customers apply regulatory or legal rules to user-generated content in social computing applications. No longer is Web compliance only relegated to the accessibility validation of a Web page. Integrated compliance capabilities should work with the companys blogs, wikis and other Web 2.0 modules to give customers the option to apply an automatic regulatory and legal check point before content goes live on the Web. The solution lets customers set rules that address industry-specific or corporate policies, as well as discovery, copyright and data protection issues.
Extended Collaboration to be Released Later this Month: Open Texts Extended Collaboration solution, set for release later this month, provides a powerful work environment where employees can easily circulate ideas, experiences and knowledge in real-time. The solution combines a robust knowledge repository with project workspaces, polls, news channels, tasks and milestones. A set of community applications brings specialized, enterprise-ready tools, including real-time collaboration or newsletter views, FAQs, and event calendars to promote shared expertise and best practices. Community content can also be managed according to compliance, records retention and legal rules since the solution is integrated with Open Texts powerful records management and archiving capabilities. Open Text has already seen strong interest in the solution from Livelink ECM customers since first unveiling the solution back in March.
“For organizations, regulatory and legal concerns are still the biggest barriers to wider Enterprise 2.0 adoption,” said Daniel Kraft, President of the Open Text Web Solutions Group. “To help companies get beyond the fear, we have to provide the tools that address the business realities of compliance, yet still provide dynamic, Enterprise 2.0 capabilities. The integration of real time compliance management offers the support for risk mitigation with our full suite of Enterprise 2.0 applications, something companies cant find from other vendors.”
Open Text — Enterprise 2.0 Conference, Boston Open Text is a Diamond Sponsor for the Enterprise 2.0 Conference in Boston this week, a premier industry event for Enterprise 2.0 being held at the Westin Boston Waterfront. Open Text is demonstrating its Enterprise 2.0 solutions ranging from web 2.0 to social networking and collaboration to rich media at the conference in booth #507.