Packaging

Extensive service from one source

Tuesday 19. April 2011 - Faster response times for an optimal service to customers: HEUFT has consolidated its expertise as regards service. The Customer Desk together with the Telephone Hotline and the HEUFT TeleService have been merged with the Technical Service Department into the new, even more effective Customer Care & Technical Service team. Customer needs can now be fulfilled even more specifically.

Experienced, multilingual people who are always ready to answer all types of questions relating to configuration, maintenance and spare parts, fault diagnosis and trouble shooting or very specific requests are available on +49 26 36/ 56 27 70. Customers with contracts can request service technicians and spare parts immediately round the clock via a special hotline.
Problems are solved efficiently and promptly – whether by means of intensive guidance on the telephone, the HEUFT TeleService or an immediate onsite visit by an experienced technician. The HEUFT service team led by Jörg Raffauf can analyse the performance of HEUFT systems, locate error sources from the office desk and immediately initiate the correct measures in each case due to the most up-to-date communication technology.
In most cases online access directly to the respective device via the HEUFT TeleService is sufficient. Malfunctions can be analysed and immediately rectified via a protected Internet connection regardless of the location. This reduces expensive downtimes and saves travelling costs. However should a HEUFT service technician nevertheless be required on site then this is effectively reduced due to the informa-tion already obtained via the online connection. Service bases on five continents guarantee that the HEUFT technician is on the spot as quickly as possible for installation, commissioning, maintenance and repairs all over the world. They are familiar with all the HEUFT systems due to extensive in-house training and a great deal of practical experience.
Regardless of what happens: the HEUFT service team is always ready to help. Specific help in the case of malfunctions and cost-effective maintenance ensure maximum line availability. Maintenance work can be requested individually or can be carried out regularly within the context of a contract. The latter offers a high degree of planning reliability because the corresponding capacities and parts for the agreed maintenance date have been scheduled in good time. The service technician has direct access to spare parts which may be unexpectedly required due to device-specific maintenance boxes which have been equipped in advance.
This avoids waiting times. He makes a maintenance report during the visit which verifies that the work has been completely and professionally carried out.
The merger of all the service sections creates synergies which again significantly improve response times and effectiveness for an optimal service to the customer.