Prepress
ACS, A Xerox Company, Completes Acquisition of Unamic/HCN
Wednesday 06. April 2011 - Affiliated Computer Services (ACS), A Xerox Company (NYSE: XRX), today announced it has completed the acquisition of Unamic/HCN, the largest privately-owned customer care provider in the Benelux.
ACS announced on February 21 that it would acquire Unamic/HCN to expand its global customer care capabilities by adding regional market expertise in Western Europe, Turkey and Suriname.
“Our clients will benefit from our expanded business process outsourcing leadership position that continues to span multiple regions worldwide,” said Chris Tranquill, group president of ACS business processing solutions group. “The acquisition also allows ACS to immediately provide clients with innovative expertise throughout the European customer care sector.”
Unamic/HCNs expertise in Dutch, French, Flemish and Turkish will contribute to ACS broad suite of languages. ACS currently offers customer care services in 20 languages from 140 locations around the world. The companys 38,000 customer care agents manage more than 1.6 million calls daily on behalf of our clients.