Business News

ACS, A Xerox Company, Expands Global Presence with European Acquisition of Unamic/HCN

Monday 21. February 2011 - Affiliated Computer Services (ACS), A Xerox Company (NYSE: XRX), today announced a definitive agreement to acquire Unamic/HCN, the largest privately-owned customer care provider in the Benelux.

Unamic/HCN provides customer care services for a diverse set of clients through capabilities ranging from call center agents handling inbound calls seeking technical assistance and answering customer inquiries to activating customer accounts and, most recently, social media monitoring. The company’s focus on the Dutch-speaking market in the Benelux and an emerging Turkish market will expand ACS’ customer care capabilities in The Netherlands, Belgium, Turkey and Suriname.
The agreement marks ACS’ first acquisition in the European customer care market – building on the company’s global capabilities with a management team that provides regional market expertise. The transaction is expected to be final following the completion of customary closing conditions.
“Unamic’s clients will quickly see the benefits of the acquisition as they access the expanded capabilities of our combined companies,” said Chris Tranquill, group president of ACS’ business processing solutions group. “For ACS, we take an important step forward in expanding our global delivery network, giving clients more options to better meet their business and customer needs.”
The Dutch-speaking customer care market is one of the most sophisticated sectors in Europe by embracing new technology and business processes. Unamic’s 14 facilities and 2,200 employees will join ACS’ growing customer care services in emerging international markets. Upon the close of the acquisition, the company will operate as “Unamic/HCN, A Xerox Company.”
“Unamic is an ideal fit with ACS’ approach to fulfilling clients’ customer care needs through innovation,” said Simon Verzijl, managing director of Unamic. “We share a common business culture that revolves around the client as well as a business model that pursues a diversified customer base.”
Unamic/HCN’s expertise in Dutch, French, Flemish and Turkish contributes to ACS’ broad suite of languages. ACS currently offers customer care services in 20 languages from 140 locations around the world, including the United States, Spain, Jamaica, Argentina and the Philippines. The company’s 38,000 customer care agents receive more than 1.6 million calls daily.
Unamic’s subsidiary, Any-G, is not subject to the acquisition and will continue to operate independently.