Offset Printing
Heidelberg Systemservice Customers Express Satisfaction with New Pricing
Monday 19. October 2009 - Generating considerable interest during Print 09 were new Heidelberg Systemservice products and policies including improved "Smart" pricing, a two-year extended parts warranty, expanded regular service hours and "plan ahead" service pricing on presses manufactured in 2000 or before. The company also logged significant sales of its prepaid services, equipment relocations, product upgrades, full service agreements, and Systemservice 36 plus conversions.
When Everett Graphics in Oakland, CA, recently requested service on the coating unit of an older model Speedmaster CD 102, it became an early beneficiary of Heidelberg Systemservice improved “Smart” pricing structure, which offers a discount on service booked several days in advance for presses built in 2000 or earlier. “Heidelberg has done a great job with its new Systemservice policies,” said company president Whit Everett. “Prices are very competitive, service is fast and professional, and the two-year parts warranty offers welcome security. In our experience, Heidelberg technicians do what they say theyll do, and when the problem is fixed, its fixed.”
Much the same can be said for Minuteman Press in Chula Vista, CA. According to company owner Norman Slinger, whose 1997 Heidelberg QM 46-2 recently developed a problem with its dampening system, the newly discounted hourly rate is “definitely worth it,” especially given the professionalism of his Heidelberg technician. “Hes fast as well as thorough,” Slinger said. “You wont find him spending three hours on a half-hour task. As a small business owner, I really appreciate that kind of diligence because it saves me money.”
“Whether our customers purchase new or remarketed equipment, or the parts and service needed to keep their equipment running in top condition, customers expect the support they receive from Heidelberg to meet the highest standards,” said Rodney Strasser, Director, Systemservice Product Management, Heidelberg USA. “With the addition of our new, pricing structure and parts warranty, Heidelberg Systemservice provides customers with convenient, affordable, risk-free maintenance performed exclusively by factory-trained Heidelberg service technicians.”
Heidelberg will warranty any Heidelberg Original Spare Mechanical Part for a period of two years, provided the part is installed by a Heidelberg technician. Should the new part fail within the two-year warranty period, Heidelberg will replace it at no charge, provided it is also installed by a Heidelberg technician. The electrical parts warranty will be extended to one year, subject to the same conditions on installation. The new service pricing structure is based on variable factors like the size and technological level of the equipment. In addition, Heidelberg now offers more flexible standard working hours, lower Saturday rates, and available zone travel charges that result in fixed travel costs. Finally, Heidelberg Systemservice now offers a significant discount to customers with presses built in 2000 or earlier, if they book service five business or seven calendar days ahead of time. Neither the two-year parts warranty nor the new service pricing structure will affect training packages or Systemservice 36plus in conjunction with the sale of new Heidelberg equipment.
The Heidelberg Systemservice portfolio spans the gamut from technical services using the latest diagnostics technology and tools delivered by Heidelberg experts, to individual maintenance programs, equipment relocations, press evaluations, training and overnight availability of Heidelberg Original Service Parts.