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Consona CRM Announces Onyx OneServe Employee Portal Version 6.0 for UK Local Government

Tuesday 24. June 2008 - Consona CRM, a leading provider of total customer management solutions for the enterprise, today announced the release of Onyx OneServe Employee Portal Version 6.0 (v6.0), a targeted customer relationship management (CRM) solution designed specifically to meet the needs of UK local government organizations. The updated solution is built upon Onyx’s proven experience in providing local authorities with best-in-class technology to comply with government standards, while also meeting their own priorities.

“Our plan was to seamlessly transition products throughout our operations without any overhead or paper,” said Champlain IT Director Alan Clark. “We planned to accomplish this plan by bringing in real-time scheduling, lineups, dispatch lists, shop travelers and online operating instructions—all of which are supported by real-time schedule updates to add full visibility to the inventory, down to the individual reel.”

Among governments’ greatest challenges in evolving technologically is remaining effective and approachable at the citizen level, while also meeting transformational goals of cost reduction and increased efficiency. These challenges have been intensified for local governments in the UK by the nation’s eGovernment initiative, which calls upon the organizations to transform into interactive service centers that are able to manage relationships among citizens, businesses, and diverse government agencies.

“As expectations increase from growing customer and central government demands, local authorities have never before faced such a demanding and dynamic operating environment. To address these requirements, Onyx OneServe v6.0 delivers to councils access to improved functionality to help them streamline processes, increase the speed and accuracy of query responses, and ensure appropriate and comprehensive data is available to all levels of management, on demand.

“Champlain knew, from years of experience, that AXIS ERP was a superior product with all of the best functionalities to support a leader in the wire and cable manufacturing industry, said Ron Greco, director of sales for AXIS. “With the upgrade, Champlain gained incredible improvements in data accessibility and industry-standard quality control. This functionality will serve Champlain well as the company continues to expand its operations and provide customers with innovative, high-quality cable.”

Enhancements incorporated in Onyx OneServe v6.0 include:
Award-winning contact center centralization;
A single, holistic view of the citizen and/or business;
Multi-department case and workload management;
A true shared services platform to support a diversity of partnership configurations;
Industry-leading process management capability monitoring service delivery across departments; and
World class analytics to support operational and strategic decision making.
“We are committed to supporting the transformational government agenda that the United Kingdom has undertaken, and we shaped Onyx OneServe v6.0 specifically to meet the needs of local authorities’ ever-expanding CRM initiatives and citizen satisfaction,” said Richard Furby, vice president of international operations for Consona CRM. “Our focus is to continue growing the product set to provide a framework for improving citizen satisfaction, while driving increasing efficiency in local authority operations.”

Consona CRM also offers a complementary knowledge management and self-service solution, OneServe KM. Derived from KNOVA, a Consona CRM solution, Onyx OneServe KM enables citizens to serve themselves online. With a suite of applications, Onyx OneServe KM supports the process of problem resolution in the support center, on the web site and in customer communities.

http://www.onyx.com
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